UK Returns and Refunds Policy
Thank you for shopping at SHOPBHP. We value your satisfaction and are here to assist you with any return or refund needs. Please read our policy carefully to understand your rights and responsibilities.
Delivery times : Orders usually ship within 48 working hours via Royal Mail 24 Tracked. However if this is not the case we will drop you an email. Please note although most items are held in stock, items above £300 may be order in items and take a little more processing time (we will email to let you know), still in 2025 some manufacturers are having problems with stock and manufacturing leading to extended lead times, if you are worried about an order which is late please email us first sales@shopbhp.com.
UK Returns
You have 14 calendar days from the date you receive your item to initiate a return. Returns made outside of this period may not be accepted.
If returned within 14 days, we offer a full refund or exchange for the item's purchase price, minus delivery costs.
To qualify for a return, items must be unused, in the original sealed packaging, and in the same condition as received.
Returns that do not meet these conditions are subject to our discretion, and a restocking fee may apply.
Refund Process
Once we receive your returned item within the 14-day period, we will inspect it and notify you of the status of your refund.
If approved, refunds are processed to your credit card or original payment method within 14 days, subject to your card issuer's policy.
Shipping Costs
You are responsible for return shipping costs, which are non-refundable.
If the item is faulty, we will cover return postage at the cheapest tracked rate.
Damaged or Faulty Items
Inspect items upon receipt for defects or damage.
Inform us within 14 days if an item is damaged or faulty.
We may repair, replace, or refund the item at our discretion.
Restocking Fee
For unwanted items, a restocking fee of 5% or a minimum of 5.00 GBP (whichever is greater) will be deducted from your refund.
How to Return an Item
- Self-Serve Returns:
We have enabled self-serve returns, customers can log into their account and request a return directly through the online store.
- Contacting Customer Support:
- Approve/Decline Request:
We review the return request and approves or declines based on our policy
- Provide Instructions:
If the request is approved, We can provide instructions on how to return the product.
UK Customers Please ship back to our PO BOX Using ROYAL MAIL ONLY.
BHP
PO Box 678
SEVENOAKS
TN13 9XX
Any international customer or UK Customer with heavy or large packages need to contact us for instructions on how to return.
For any queries regarding our Returns and Refunds Policy, please reach out:
Email: returns@shopbhp.com
Our Terms & Conditions apply to all orders placed with SHOPBHP. This policy does not affect your statutory rights.